No, Ninja Van cannot directly pick up, deliver, or handle Poslaju parcels. They are completely separate courier companies with independent systems. If you accidentally use the wrong courier, there are steps you can take to fix it, and we’ll explain everything here clearly.
Who Is Ninja Van?
Ninja Van is a fast-growing logistics and courier company operating across Southeast Asia, including Malaysia. It specializes in last-mile delivery services, mainly for e-commerce businesses.
Their key features include:
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Reliable parcel tracking via their Ninja Dashboard.
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Pickup services in selected areas.
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Flexible delivery options tailored for online sellers.
Who Is Poslaju?
Poslaju is Malaysia’s national courier under Pos Malaysia Berhad. It’s recognized for providing:
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Nationwide parcel delivery services
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Express post options
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Integrated services with government bodies and agencies
Unlike Ninja Van, Poslaju has the advantage of a broader, government-supported network across the country.
Can Ninja Van Pick Up or Deliver a Poslaju Parcel?
Short answer: No.
Here’s why:
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They use completely separate tracking and delivery systems.
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They have different operational rules and procedures.
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They compete in the Malaysian courier industry, not collaborate.
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Ninja Van agents and drop-off points do not accept parcels labelled for Poslaju.
Even if you mistakenly drop a Poslaju parcel at a Ninja Van hub, it will not be processed automatically.
Real-Life Scenarios
Scenario 1: Wrong Courier Picked
You accidentally booked a Ninja Van pickup but printed a Poslaju label?
Solution:
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Cancel your Ninja Van booking through their app immediately.
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Book a fresh pickup with Poslaju or visit a Poslaju center.
Scenario 2: Package Misrouted
Rare but possible: if your Poslaju-labelled parcel somehow enters Ninja Van’s network, Ninja Van cannot deliver it.
What to do:
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Contact Ninja Van customer service immediately.
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Also, call Poslaju’s hotline for advice.
Scenario 3: Using Third-Party Apps
Apps like Shopee or Lazada allow users to choose couriers. If you mistakenly select Ninja Van when your buyer expects Poslaju, rebook or communicate with your buyer quickly.
Ninja Van vs Poslaju — Quick Comparison
| Feature | Ninja Van | Poslaju |
|---|---|---|
| Company Type | Private Courier | National Courier (GOV-linked) |
| Service Area | Malaysia & Southeast Asia | Malaysia, Brunei |
| Tracking System | Ninja Dashboard | Poslaju Track & Trace |
| Parcel Pickup Service | Yes (specific areas) | Yes (nationwide) |
| Collaboration | No shared delivery | No shared delivery |
Alternative Solutions
If you realize you’ve booked the wrong courier:
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Cancel the pickup before parcel handover.
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Rebook using the correct courier (Poslaju or Ninja Van).
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Visit a drop-off point manually if rebooking isn’t fast enough.
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Use third-party services that manage multiple couriers (some parcel shops accept various labels).
Important Tips for Sending Parcels
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Always double-check your selected courier before booking.
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Make sure the printed label matches the courier.
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If unsure, visit an official drop-off point instead of depending on agents.
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Save customer service contacts for fast action in case of mistakes.
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Always track your parcel after drop-off to ensure it’s moving with the correct company.
Ninja Van cannot take, deliver, or process Poslaju parcels.
They operate independently, and mixing them up can cause delays, lost parcels, or extra costs. Always double-check your courier booking, use the correct label, and contact the right customer support quickly if an error happens.